Insights
Insights
Perspectives on receivables, customer experience and respectful collections from the FCR team.
A financial wellness tool for Canadians
Household debt in Canada has climbed in recent years to a record $2.5 trillion. But the global pandemic and the employment disruptions it caused aren’t the only reasons for the...
3 reasons to outsource debt collection to a third party?
The process of recovering debt from customers can be daunting. Let’s face it: Placing calls about money that a customer owes and hasn’t paid is never fun or easy. You went into...
Customer service is vital to your success
How frequently do you find yourself truly emphasizing your customers’ priorities? Yes, you design comprehensive marketing strategies and establish quarterly objectives, but do you...
5 reasons to let a trusted provider manage your consumer debt collections
For business owners, few tasks are as important yet challenging as consumer debt collection. Not only does collections have financial implications, it also has an emotional...
A better way to make New Year’s Resolutions
It’s the time of the year when most of us are making some big goals for ourselves and our businesses. Goals are important - they help us focus our efforts and give us something to...
Navigating debt recovery: The cost of legal action vs. debt collection services
In the realm of debt recovery, businesses often face the dilemma of choosing between legal action and professional debt collection services. While legal action might seem like the...
The power of respectful communication in debt collection
Respect forms the cornerstone of all human interactions, serving as the fundamental basis for fostering understanding, cooperation, and harmony. Regardless of the circumstances,...
Prioritizing financial stability through debt collection
In the world of entrepreneurship, adept financial management is an indispensable cornerstone. In most instances, entrepreneurs establish their ventures to address specific gaps in...
The role of customer service in collections
How often do you think about what’s most important to your customers? Sure, you have finely-tuned marketing plans and you set goals each quarter, but how much energy is spent...
Going beyond the basics when needing to collect debt
Working with debt collection successfully is built on a platform of tried-and-true methods that help streamline and organize customer communication. At times, though, you must use...