Business debt collection can be complex and confusing. Here’s where to get started:

Do you need to send a letter to a customer asking for payment of an outstanding bill? It’s a necessary step in the debt collection process. Here’s what needs to be in that letter, and what a business should do if payment isn’t received.

There’s no single way to collect debt from customers. In our latest blog, we discuss the different methods that we use to work with customers and we determine the parameters of collection. It’s a comprehensive look at a compassionate approach to debt.

Does your business provide top-notch customer service? Here are some eye-opening stats to show you just how important excellent customer service really is, even during the collections process.

Some forethought, planning and attention to detail can go a long way to making debt collection easier as well as more compassionate. Here are some practical tips to do just that:

The Fair Debt Collection Practices Act places limits on what a collection agency can do depending on the type of debt. Here’s a look at what the act means for your business as debt is collected, including some important provisions to keep in mind.

Can outsourcing your debt collection efforts really save your business money? Absolutely – and it can also help you recover more client accounts.

In our latest blog, we talk about the different ways that debt can be collected, as well as the common questions that need to be answered before customers are contacted.