A named account representative
A real person who knows your account and answers your questions.
How we work
How we work your accounts
A documented process from the day an account arrives to the day the money reaches you.
The account lifecycle
Eleven steps, every account
Secure intake
Placements arrive through authenticated, encrypted integrations: portal upload, secure file transfer or API.
Screening before contact
Every account is scrubbed for address, phone and email accuracy and screened for litigation risk. Flagged accounts are held for individual review.
Day-one qualification
Key accounts go to our senior collection team on their first day for manual skip tracing, demographic validation, additional contact points and a live call.
Live agents from day one
Every account gets live-agent calling from the day it arrives, regardless of balance.
Fast first contact
The median account hears from us within two days of placement.
Persistent, multi-channel outreach
Letters, email, text, live calls and AI voice, within consent and Regulation F frequency limits. Messages are specific to the account: a recent conversation, a missed payment, a broken arrangement.
Data-driven campaigns
Daily campaigns prioritize broken promises, failed payments, recent engagement and new contact information, ranked by a scoring model built on live account activity.
Never dormant
Aged accounts keep getting worked. Many recoveries arrive months after placement, so we do not stop early.
Disputes answered with evidence
Collection stops the same day a dispute arrives. You can upload supporting documents through the client portal, and we send the consumer a documented answer.
Escalation with your approval
Credit reporting, settlements within your limits, attorney collections and litigation on qualifying accounts, each with your approval where required.
Remittance and reporting
Itemized monthly statements and remittance, with account status and reporting in the client portal at any time.
Working with us
What every client gets
The client portal
Unlimited users. Account status, notes and documents, dispute responses, recalls and holds entered in real time, and standard reports.
Monthly remittance
Remittance every month with an itemized statement.
Flexible placement
Upload through the portal or send a secure file transfer, with API integrations available for larger programs.
Same-day recalls
Recalls and cease requests are actioned the same business day.
A program that grows with you
Flexible workflows, outreach and reporting that scale with your volume and evolving business needs.
Dispute management
Our team handles dispute reviews and customer responses using the documentation you provide, reducing the workload on your staff while keeping you informed.
Ongoing performance reviews
Ongoing review of your recovery trends to identify opportunities for stronger results, available to every client who asks.
See how this would work for your accounts.
We are glad to walk through the process with your team.