Insights
Insights, page 2
Perspectives on receivables, customer experience and respectful collections from the FCR team.
Do you have a quality AR collection policy in place?
The way a small business handles the collection of their accounts receivable accounts can have a profound impact on their profitability and overall success. It can mean receiving...
Professional collections services benefit which industries the most?
A staggering number of noncash financial transactions are conducted in the U.S. Several years ago, a study conducted by the Federal Reserve System estimated that transactions...
How Gen Z views debt
It’s likely clear to you that every customer type has its own view on how they approach your business. That is definitely true of Gen Z, which includes people born from 1997 to...
Knowing where to start when it comes to debt collection
Unpaid bills are a fact of business life, and while it can be stressful, it’s a normal part of doing business. Despite this, many business owners and executives do not understand...
A critical first step in debt collection
Letter of demand. Debt validation notice. Debt collection letter. Whatever term you want to use, a letter requesting payment of an unpaid bill is the critical first step in the...
Debt collection: A solution for every need
We understand that debt is distinctive. This is true of both consumers as well as businesses. Although it’s true that some of your consumers can fall into specific categories,...
Customer service is critical, even in collections
How often do you think about what’s most important to your customers? Sure, you have finely-tuned marketing plans and you set goals each quarter, but how much energy is spent...
The importance of collecting every debt, no matter the size
We know that managing the finances of your business is a high priority, one that takes a lot of careful scrutiny to reconcile every month or year. That’s one of the reasons you...
Compassion and debt collection
It can be tempting to depersonalize debt collection, but companies should be doing just the opposite. This is especially true right now when stress is at an all-time high for some...
A look at the rules on fair debt collection
As your business works with others to collect on past debts, it’s essential to know the rules that might be a part of any decision you make to interact with those customers. One...