FCR Collection Services, founded in 2001 is a closely held private corporation located in Foothill Ranch, California. With a mission to remain a recognized leader in the collections industry, FCR Collection Services maintains its commitment of supporting its client’s requirements by delivering cost effective, ethical, reliable and high-quality collection services. FCR Collection Services has established itself as one of the leading contenders in today’s collections industry by placing our focus on the needs of our clients and developing the tools and tactics to best assist them with the recovery of outstanding debt. Our customer service approach has enabled FCR Collection Services to not only boost a recovery rate higher than other national collection agencies but improve overall customer experience when resolving their debt.
Our company’s philosophy doesn’t just stop with developing relationships, but also supporting our client’s needs by continuing to develop a robust Compliance Management System, along with the knowledge and skills of our employees with ongoing training of Federal and State Collection Laws, assuring our clients of total compliance. Applying this knowledge has created a firm belief that educating consumers of their rights and obligation to pay their debt has resulted in an increase in overall collection totals. Along with ongoing training, agents utilize state of the art resources such as TCPA compliant dialing technology, traditional mail and advanced e-mail solutions, skip tracing tools, negative reporting databases and custom software programs that meet the needs of our clients.
FCR Collection Services will work to understand your business so we can approach collections in a way that fits your business model. We work hard to understand our customer’s specific needs so our partnership is a positive one that adds value to your brand.
To remain a recognized leader in providing collection services. We maintain our commitment of supporting our client’s requirements by delivering cost effective, ethical, reliable, and high quality solutions of strategic value, while sustaining a challenging and rewarding work environment for our greatest asset, our employees.
It isn’t just engaging with your customers that achieves results. Anyone can do that. It’s how we engage that gets results. Our client’s trust our process and specific talk-off training to treat their customers with dignity and respect. Where “how you say” is almost more important that “what you say”!
We have built a reputation in the industry for getting results while maintaining the dignity of each and every customer we communicate with. It’s a combination of technology meets psychology that has set us apart from our competitors.