Debt collection: A solution for every need

We understand that debt is distinctive. This is true of both consumers as well as businesses. Although it’s true that some of your consumers can fall into specific categories, it’s also likely that you will need several types of collection methods to make sure every interaction is successful as well as timely.

Here’s a look at some of the different types of methods that can be used to close debt, all used by us depending on the customer and the needs of our clients. It’s a mix of time-honored techniques and new technology working together to create excellent outcomes.

A solution for every need

We offer our clients a 360-degree solution that can cover all the bases when it comes to types of debt. Among the services we offer are these:

• 1st Party Collections
• 2nd Party Collections
• Charged-off Debt
• Electronic Payments/Returned Checks
• Chargeback and Declined Credit Cards

As part of our solution, we also offer customized reporting and analytics to ensure these are successful.

Questions you should consider when strategizing

It’s important that you decide what type of method you will use to determine the collection parameters. Here are a few of the questions we commonly ask our clients to consider what course of action to take.

• How many calls should be made per account?
• What is the frequency of the calls?
• What claims do you have that are a higher priority?
• Will you need services from our attorney network for some customers?
• What is the content of your collection correspondence?
• How can we automate the process for the most consistent results?

Once these questions are answered, we start by contacting the customer and are ready to offer solutions that work for them and your business. You work with us to spell out what that might imply so everyone is clear about the terms and what successful debt collection looks like.

How we can help your business

FCR Collection Services has been a recognized leader in our industry for decades. We are committed to delivering cost-effective, ethical and reliable services supporting your business strategies and goals.

We believe that no debt is too small, and that we put customer service first as we interact with your customers. No matter the debt size, we will treat interaction with the same compassion that gets results with your customer base. Learn more about our services and approach on our website.